Find quick answers regarding our products, deliveries and payments.
Are the iPhones brand new sealed and covered by the 2-year European warranty?
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Yes, without exception. All devices are 100% factory sealed with 100% battery health. Serial numbers can be verified directly on Apple's official portal. Every order includes a full 24-month legal European warranty and detailed VAT invoice.
What are the shipping carriers and delivery times across Europe?
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We dispatch via top-tier express carriers: France via Colissimo (48h) / Chronopost (24h); Belgium via Bpost (48h); Switzerland via Swiss Post Priority (48-72h); and the rest of Europe via DHL Express (3-5 days). All shipments are fully insured with tracking.
What European payment options are available (Stripe, Klarna, Apple Pay)?
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We accept Credit / Debit cards via secure Stripe (3D Secure), PayPal Express, 1-Click Apple Pay, Google Pay, and Klarna for split payments (pay in 3 interest-free installments or in 30 days).
How does VAT work based on my country (France 20%, Belgium 21%, Switzerland 8.1%)?
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The appropriate legal VAT rate is applied automatically at checkout: 20% for France, 21% for Belgium, 19% for Germany, and 8.1% (in Swiss Francs CHF) for Switzerland. The invoice clearly breaks down net amount and taxes.
Are PS5 DualSense and Xbox controllers compatible with Windows PC & Mac?
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Yes, entirely! Both the PS5 DualSense Edge and Xbox Elite Series 2 connect via low-latency Bluetooth or USB-C cable to Windows 10/11 and macOS, with native Steam and Xbox app support.
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